These are Program Administrator standard terms and conditions governing the goods and services offered against redemption of your Reward Points under (“Rewards Redemption Terms and Conditions”).
For the purpose of these Reward Redemption Terms and Conditions Program
Administrator has also been referred as ‘we’ / ‘our / ‘us’.
These Reward Redemption Terms and Conditions are supplement to the
Program Terms and should be read together.
Merchandise Orders
This online ordering service is an automated order processing system managed and hosted by the Program Administrator to process your request for redemption of Reward Points for purchase of the items listed in the Catalogue. The Program Administrator will make every effort to fulfil orders placed using this online service but the Company or the Program Administrator do not guarantee that the products listed will always be in stock. We will make every effort to ensure the descriptions and prices for the products shown on the online ordering service (“Catalogue”) are accurate and up-to-date.
However, the Program Administrator reserves the right to adjust the actual price charged if the prices shown are incorrect, and to vary the listed prices and product descriptions at any time and
without notice.
Delivery of all products: Unless otherwise stated, delivery cost is included in the purchase price of the item that you intend to order by redemption of your Reward Points. We aim to deliver orders within 5-10 business days. Delivery to remote areas may take longer time. If you have any questions, please contact hello@sparckco.com.
Merchandise Delivery
In the event that a supplied address is not accepted by the rewards supplier, or if the necessary order requirements as defined by the supplier are not provided, we will contact you within three (3) business days in order to obtain the required information. If the required response is not supplied within three (3) business days, the rewards supplier will not process your order.
Substitution
In the event that an order for a reward is accepted by supplier becomes unavailable, the rewards supplier will send you an email notification to you and the supplier may propose to provide a close substitute. You have discretion to accept or reject the proposal for the substitution. If rewards supplier is unable to provide the ordered item or you do not accept the proposed substitute within five (5) days, the rewards supplier will cancel the order. We or any of our Customer Excellence Agent will contact you from the Rewards Centre in the event of this
occurring. Redeemed Rewards Points will be credited to your account with 15
days in the event that your order is cancelled.
Out of Stock Item
In the event that an order for a reward item is out of stock, you will be notified
and provided with 2 options:
i. Wait for the item ordered to be back in stock and supplier will ship the item as
soon as the stock arrives; or
ii. Request for the order to be cancelled and points will be credited back into your
account within 24 hours .
Return Policy
Merchandise Orders
Merchandise items listed in Catalogue may be returned within 10 days of the shipment being received. These items must be unopened, undamaged with all original packaging in place, and all packing slips, tags and accessories must be included. Before placing orders for merchandise items please refer to the relevant supplier terms and their return policy which might be different for the terms listed above. In case of conflict between these terms and the supplier terms, such supplier terms will prevail.
The rewards supplier will pay the return shipping costs only if the return item is a result of error (incorrect (including duplicate or fake item) or defective items received). Return shipping fees will apply to returned items that are not damaged or incorrect. Return shipping fees are determined by individual suppliers and vary in costs. You will be notified the return shipping fees upon your request for returning is submitted.
In the event that a supplier will not accept a returned product, (excluding items that are incorrect or defective), your request to return an item will not be granted.
Special Orders and Oversized Merchandise
The items listed in the Catalogue are subject to supplier terms and availability including varying delivery options and timing. Except in case of deliver of defective or incorrect items, these items are not returnable unless defective. Please refer to third party supplier terms or contact hello@sparckco.com; for required assistance related to defective products. Upon return of the damaged or incorrect product to the supplier, replacement of the original product requested is subject to availability. If the product is no longer available, the order will be cancelled, you will be notified and full credit of points will be issued back into your account. The cost of shipping the replacement order will be paid by the supplier.
Damaged or Defective Products
Please notify the Rewards Centre if the item you have received is damaged or defective within 10 days from receipt of delivery. Information will be provided to arrange collection or return directly from the supplier. Replacement or return shall be provided in accordance with the aforesaid terms.
Incorrect Product Received
Please notify the Rewards Centre if you have received incorrect or duplicate or fake item within 10 days from receipt of delivery and information will be provided to arrange collection or such item directly by the supplier. Replacement or return shall be provided in accordance with the aforesaid terms.
Product not Received
Upon investigation of inquiries relating to non-receipt of a product, if proof of successful delivery can be obtained, no further action will be taken on such inquiries / complaints. If proof of successful delivery is not available, a replacement order will be processed.
These instances are subject to supplier availability of the original product requested. If the product is no longer available, the order will be cancelled by the supplier, you will be notified about it and the redeemed Reward Points will be credited back into your account.
Change of Mind
Choose the products or services from the Catalogue carefully as the orders once placed cannot be cancelled or modified and the Reward Points once redeemed are non-refundable. We will not refund points if you change your mind.
Defect Remediation
For any defect arising in the goods, we will meet our obligations under the local consumer laws and you need to make your warranty claims related to such goods as per the applicable OEM and/or third party service provider terms.
Data Protection
All of your personal data will be treated in compliance with the laws, these terms and conditions and the Company Privacy Policy. You agree that we shall be entitled to share your personal information (whether received from you or the Company) with the third party supplier of the products and services listed in the Catalogue, delivery / courier agencies for processing of your redemption requests.