To offer rewards to your employees in the Sparck system you must work with the Sparck Team to set up and fund your rewards account. To set up your rewards account we need the following from you and then we will take care of the rest.
Step 1:
The first step is to fund your account. You can do this by sending us an ACH deposit for the amount of funds you want to allocate to rewards. The amount you send us is up to you and there is no minimum amount required but we recommend you send an amount that will cover either your Recognition Rewards budget for at least the first period if you are using our BeSeen product or that covers all employees taking your engagement survey if you are using our BeHeard product.
For example, if you have 50 people taking a survey and you want to reward each person with a $10 gift card of their choice for completing the survey you will need to deposit $500 into your rewards account.
To fund your reward account simply ACH the amount you want to fund to our bank account:
Bank Name: California Bank of Commerce
Routing #: 121144696
Beneficiary Name: SparckCo, Inc.
Account #: 11009999
Step 2:
Once you have sent your funds through ACH, send an email to the Sparck Support Team (support@sparckco.com) letting us know the following:
- Company Name
- Amount Funded
- How you want the funds allocated. E.g., to BeHeard survey, to BeSeen Recognition, split between both BeHeard and BeSeen - if split, let us know how much goes to each service.)
Please note: This process can take up to a full week once we receive your funds.
Questions? See our FAQ below or reach out to your Customer Success Manager.
Q: Why do I have to pre-fund my account?
A: We require our clients to pre-fund their accounts because our retailers do. Some of our rewards options such as gift cards are seen as a cash equivalent and therefore can not be paid for after acquisition such as with monthly invoicing.
Q: Can I use a credit card to fund my account?
A: Yes, you can use a credit card to fund your reward account but there will be a fee to do so. Simply, reach out to your Customer Support Manager and they can calculate the credit card amount based on the amount you want to fund and the fee that will be associated with our credit card processing company Stripe.
Q: How much do I need to fund?
A: Currently there is not a minimum amount that needs to be funded but we would recommend funding what you believe your budget for the quarter is. We will then reach out to you prior to the end of that period or at a predetermined threshold amount to have you add additional funds for the next period. However, if you want to fund a larger period, that is perfectly fine.
Q: How do I pre-fund my account?
A: Simply ACH the amount you want to fund to our bank account:
Bank Name: California Bank of Commerce
Routing #: 121144696
Beneficiary Name: SparckCo, Inc.
Account #: 11009999
Q: How do I get a refund if we stop using Sparck?
A: To get a refund, simply reach out to your Customer Success Manager and let them know you want to have any unused reward funds refunded to you. We will review your account for any pending transactions and refund any amounts not previously allocated to a transaction.